Help & Support

Common questions answered. If you can't find what you need here, visit our Contact page.

Buying

How do I purchase an item?: Find an item you want and click "Buy Now". You'll be taken to checkout where you can enter your shipping address and payment details. All payments are processed securely through Stripe.
What payment methods are accepted?: StillPlays accepts all major credit and debit cards through Stripe. Card details are never stored on our servers.
What happens after I buy something?: The seller is notified immediately. They have 3 business days to ship your order. You'll receive a tracking number once it ships. You can track your order from your Orders page.
Can I make an offer?: Make Offer is available on some listings — look for the "Make Offer" button on the listing page. The seller can accept, decline, or counter your offer.
How do I open a dispute?: If your item arrives not as described, damaged, or doesn't arrive at all, contact the seller first via your order page. If unresolved, open a dispute within 7 days of confirmed delivery. Go to Orders → select the order → Open Dispute.

How do I list an item for sale?: Go to your Dashboard and click "List New Item". Fill in the title, format, condition, price, and upload photos. Once submitted, your listing goes live immediately.
What are the fees?: StillPlays charges a platform fee on each completed sale. The exact fee is shown in your seller dashboard when you create a listing. Stripe processing fees also apply.
How quickly do I need to ship?: You must ship within 3 business days of a confirmed sale. Include tracking information on the order. Repeated late shipments may result in account action.
When do I get paid?: Payouts are processed through Stripe Connect. Funds are typically available 2–7 business days after a sale is confirmed, depending on your Stripe account settings. You must complete Stripe identity verification to receive payouts.
Can I edit or delete a listing?: Yes. Go to Dashboard → My Listings → select the listing → Edit. You can update price, description, and photos. You can also mark a listing as sold or delete it if it hasn't sold yet.

What do the condition grades mean?: StillPlays uses a standardised grading system: Mint (M), Near Mint (NM), Very Good Plus (VG+), Very Good (VG), Good (G), and Fair/Poor (F/P). See our full Condition Guide for detailed descriptions of each grade by format.
Am I required to use condition grades?: Yes. Every listing on StillPlays must include a condition grade. This protects buyers and maintains trust across the platform. Grade conservatively — it's better to under-promise and over-deliver.

What is the dispute window?: Buyers have 7 days from confirmed delivery to open a dispute. After 7 days, the transaction is considered complete and funds are released to the seller.
How does mediation work?: If a buyer and seller can't resolve a dispute directly, StillPlays will review the evidence (photos, messages, tracking) and make a final decision. This may result in a full or partial refund, or release of funds to the seller.
Are returns accepted?: StillPlays is a peer-to-peer marketplace — there is no universal return policy. Returns are only required if an item was significantly misrepresented (wrong item, undisclosed major defect, etc.). Open a dispute and we'll help resolve it.

How do I change my username?: Go to Settings → Profile and update your username. Note that changing your username will change your public profile URL.
How do I delete my account?: To delete your account, email us at support@stillplays.com. Any open orders must be resolved before deletion is processed. Account deletion is permanent.
How do I become a verified seller?: Connect your Stripe account through the Dashboard and complete Stripe's identity verification. Verified status is shown on your profile and listing pages.

Our support team typically responds within 1–2 business days.